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FAQ

Answers to your common questions

  • How does this platform help attract new patients?
    Our platform uses AI-driven SEO, digital advertising, and social media marketing tools to increase your visibility online. With optimized local search capabilities, your practice appears at the top of search results for patients actively looking for specialized dental care. Additionally, AI-generated content and automated social posts help keep your online presence consistent and engaging, drawing in more new patients.
  • Can general dentists use this AI-powered platform?
    Yes, this AI-powered platform is highly beneficial for general dentists as well. While it's designed with features tailored to specialized practices, it also includes comprehensive tools that meet the needs of general dental practices. The platform supports patient acquisition with local SEO, digital advertising, and social media marketing, helping general dentists attract more patients in their area. Automated patient communications, such as SMS and email reminders, improve appointment attendance and foster stronger patient relationships, while reputation management tools help build trust and encourage positive reviews. With added features like AI-generated content, automated social media posting, and customizable patient engagement tools, general dentists can streamline operations, enhance patient satisfaction, and boost practice growth. This platform adapts to the needs of any dental practice looking to improve efficiency and expand its patient base.
  • What is included in All-In-One: Patient Acquisition Retention & Growth?
    "Empower Your Practice with a Comprehensive Suite of AI-Driven Marketing and Engagement Tools" This all-in-one solution includes: Reputation & SEO Management Reputation Management, SEO, Local SEO for higher search rankings. Enhanced SEO options tailored to orthodontics, oral surgery, and maxillofacial practices. Social Marketing & Engagement Social Media Marketing with extensive network connections. AI-Generated Content and Automated Social Media Posting. Automated Blog Posts to consistently attract traffic. Automated Communications Automated Email & SMS Marketing, including custom messaging. AI-Powered Customer Engagement and Automated Review Responses. Customer Voice features to gather real-time feedback. Digital Advertising & Analytics Digital Ads Campaigns across multiple platforms (separate ad budget). Advertising Intelligence and Detailed Reporting for clear insights. Enhanced Digital Tools AI-Assisted Webchat, Website Builder, Call Tracking, Calendar Integration. Automated Appointment Scheduling with Calendar Hero. SMS Messaging for quick and convenient patient communication. This comprehensive package ensures your practice can acquire, engage, and retain patients while efficiently managing digital presence, reputation, and advertising for growth.
  • Why is this AI-powered platform ideal for orthodontists and orthodontic practices?
    This AI-powered platform is designed to address the unique needs of orthodontists and orthodontic practices. With specialized tools for patient acquisition, reputation management, and automated engagement, it streamlines daily operations so you can focus more on patient care. The platform’s AI-driven marketing strategies help attract the right patients actively seeking orthodontic services, while automated follow-ups and SMS/email reminders keep patients engaged throughout their treatment journey. Additionally, enhanced SEO and local search capabilities ensure your practice stands out in local search results, bringing more visibility to potential patients in your area. By providing end-to-end solutions, from digital advertising to AI-assisted web chat and automated review responses, this platform boosts patient satisfaction and retention, ultimately driving growth and success for orthodontic practices.
  • Why is this AI-powered platform ideal for oral surgery and maxillofacial practices?
    This AI-powered platform is specifically tailored to the needs of oral surgery and maxillofacial practices, streamlining patient acquisition, engagement, and practice growth. With targeted SEO and local search tools, the platform helps your practice rank higher in search results, making it easier for patients to find you when they need specialized surgical care. Automated communication features like SMS and email reminders ensure patients stay informed and engaged before and after procedures, improving overall satisfaction and retention. Additionally, AI-driven marketing tools help attract patients actively seeking oral surgery and maxillofacial services, while reputation management features help build trust and credibility. From digital ad campaigns to automated review responses and AI-assisted web chat, this comprehensive platform supports every stage of the patient journey, enhancing growth and operational efficiency for oral and maxillofacial practices.
  • Can I use this platform to manage patient follow-ups and reminders?
    Absolutely. Our platform automates patient follow-ups and reminders through SMS and email, keeping patients engaged before, during, and after appointments. This helps reduce no-shows and ensures patients feel supported throughout their treatment journey, improving satisfaction and retention.
  • How does this platform support reputation management?
    Our platform includes tools for managing online reviews, responding to patient feedback, and encouraging positive reviews to build your reputation. Automated review responses make it easy to engage with patients and show that you value their experience, while AI-powered reputation insights help you understand and address patient concerns, ultimately strengthening your online credibility.
  • What reporting features are available?
    Our platform offers comprehensive reporting tools to track key metrics, such as patient acquisition, engagement rates, ad campaign performance, and revenue growth. With advertising intelligence and in-depth analytics, you can make data-driven decisions to refine your marketing strategies and maximize ROI.
  • Is there support for digital advertising across multiple platforms?
    Yes! Our platform supports digital ad campaigns on popular platforms like Google, Facebook, and Instagram. We provide advertising intelligence to monitor campaign performance and optimize your strategies for maximum visibility and patient acquisition. Note that the advertising budget is managed separately.
  • Can I customize communication with patients?
    Yes, the platform allows for fully customizable SMS and email communications, enabling you to create messages that resonate with your patients. Automated workflows ensure patients receive timely reminders, follow-ups, and engagement messages that reflect the tone and branding of your practice.
  • What support is available for setting up and using the platform?
    Our team provides full onboarding and ongoing support to ensure you get the most out of the platform. We offer tutorials, dedicated support channels, and resources to help you leverage every feature, from setting up automated workflows to optimizing your digital ads.
  • What are the differences between Patient Acquisition (Digital Success | Ads), Patient Loyalty & Growth, and All-In-One levels?
    Each level is designed to meet specific needs within orthodontic and maxillofacial practices: Patient Acquisition (Digital Success | Ads) – Level 1: Focuses on attracting new patients through targeted digital advertising, local SEO, and online reputation management. This level is ideal for practices looking to increase visibility and bring in new patients. Patient Loyalty & Growth – Level 2: Dedicated to enhancing patient retention and growth without focusing on new patient acquisition. This level includes tools for engagement, CRM insights, and automated communication to build loyalty and strengthen patient relationships. All-In-One: Patient Acquisition, Retention & Growth – Level 3: Combines all features of Levels 1 and 2, providing a comprehensive solution that supports patient acquisition, retention, and growth. This level includes advanced tools like AI-assisted web chat, call tracking, and multichannel marketing, perfect for practices wanting a full-service solution.
  • Which level should I choose if my practice wants to focus on acquiring new patients?
    The Patient Acquisition (Digital Success | Ads) – Level 1 package is designed specifically for practices aiming to attract new patients. It includes powerful digital advertising, SEO, and reputation management tools to help boost your practice’s visibility and bring in new patients.
  • What features are included in Patient Loyalty & Growth (Level 2)?
    The Patient Loyalty & Growth – Level 2 package is tailored for practices that want to focus on building strong relationships with existing patients. It includes features for patient engagement, retention strategies, CRM insights, and automated communications, helping to nurture loyalty and support long-term growth.
  • What does the All-In-One level include?
    The All-In-One: Patient Acquisition, Retention & Growth – Level 3 package combines the capabilities of Levels 1 and 2. It supports every stage of the patient journey, from attracting new patients to retaining existing ones. This package includes advanced features like AI-assisted web chat, call tracking, and multichannel marketing, making it the ideal choice for practices seeking a complete, integrated solution.
  • How can AI-driven marketing help my orthodontic practice attract and retain more patients?
    AI-driven marketing is transforming the way orthodontic practices attract and retain patients. With our platform’s targeted patient acquisition tools, you can reach more potential patients in your local area through optimized SEO, digital ads, and reputation management specifically designed for orthodontics. Our Patient Loyalty & Growth features enhance patient retention by automating follow-ups, reminders, and personalized engagement, ensuring patients stay engaged and satisfied with their care. For orthodontic practices, AI marketing allows you to spend less time on administrative tasks and more time on patient care. By optimizing online visibility and patient engagement, your practice can experience steady growth and build lasting relationships with your patient base.
  • How can an AI-powered platform improve patient acquisition and management for oral surgery and maxillofacial practices?
    An AI-powered platform offers significant advantages for oral surgery and maxillofacial practices, helping you attract new patients and streamline patient management. Our platform uses targeted digital advertising, local SEO, and reputation management to boost visibility specifically for oral surgeons, making it easier for patients to find and choose your practice. With advanced tools for patient engagement and retention, such as automated appointment reminders, AI-assisted web chat, and personalized follow-up communications, your practice can improve patient satisfaction and reduce no-shows. This comprehensive approach not only supports consistent patient growth but also enhances the efficiency of your daily operations, allowing you to focus more on delivering quality surgical care.
  • How can orthodontists, oral surgeons, and maxillofacial practices use Smilevolve AI to attract and retain patients?
    Smilevolve AI offers specialized tools to help orthodontic and maxillofacial practices attract new patients and retain existing ones. With patient acquisition features like targeted digital ads, local SEO, and automated follow-ups, you can increase visibility and drive more patients to your practice. For retention, Smilevolve AI provides tools for personalized communication, automated appointment reminders, and reputation management, helping to build trust and ensure patient satisfaction. These tools streamline operations, allowing your team to focus more on delivering quality care while Smilevolve AI handles the marketing and engagement.
  • What do I need to do to fully take advantage of the Smilevolve AI platform?
    To fully leverage Smilevolve AI, you’ll start by working with one of our account managers to set up your practice’s profile, target audience preferences, and primary goals. Your account manager will guide you through integrating the platform with your existing systems, such as CRM and communication tools. From there, we recommend utilizing the digital ad tools for patient acquisition and setting up automated workflows for follow-ups and patient engagement. Our account managers will provide step-by-step support, ensuring you’re maximizing every feature for patient acquisition, engagement, and growth.
  • How can Smilevolve AI’s account managers help me get the most out of the platform?
    Our dedicated account managers are here to help you unlock the full potential of Smilevolve AI. They’ll assist with the initial setup, including creating targeted ad campaigns, configuring automated communications, and integrating CRM tools. Additionally, they provide ongoing guidance, helping you adjust campaigns, track performance, and implement new features as needed. With expert support from our account managers, your practice can continually optimize patient acquisition, retention, and engagement strategies to ensure steady growth.
  • Can Smilevolve AI help my practice manage patient communications more effectively?
    Yes, Smilevolve AI’s patient communication tools streamline and automate messaging, allowing your practice to efficiently engage with patients. Features like automated appointment reminders, SMS and email follow-ups, and AI-assisted web chat make it easy to maintain consistent communication, reduce no-shows, and improve patient satisfaction. By keeping patients informed and engaged, your practice can enhance the overall patient experience and build stronger relationships over time.
  • How does Smilevolve AI support local SEO for orthodontic, oral surgery, and maxillofacial practices?
    Smilevolve AI is equipped with powerful local SEO tools designed specifically for dental and surgical practices. We optimize your online presence to ensure that your practice appears prominently in local searches, making it easier for patients in your area to find you. By improving your visibility in local search results, Smilevolve AI helps attract more relevant patient leads actively looking for orthodontic, oral surgery, or maxillofacial services.
  • How does Smilevolve AI help build my practice’s online reputation?
    Smilevolve AI includes reputation management tools that help you monitor patient feedback, encourage positive reviews, and proactively address concerns. With automated review requests after appointments and streamlined management of responses, Smilevolve AI makes it easy to build and maintain a strong online reputation. This boosts patient trust and credibility, attracting more new patients to your practice.
  • What is included in Smilevolve's Managed Service?
    Smilevolve’s managed service includes everything you need for a hands-free, fully optimized marketing experience. Our team of experts will: Handle all aspects of your campaigns, from SEO to ad management. Manage reputation and review responses to protect your practice’s image. Create content, including blog posts and email campaigns, to engage and retain your patients. Monitor performance through advanced analytics and reporting to ensure success. This is the ultimate solution for busy practices that want expert marketing without the hassle.
  • What is the self-managed option, and how does it work?
    The self-managed option gives you access to Smilevolve’s platform and tools at a discounted price. You’ll: Control your own campaigns, including ads, SEO, reputation management, and email marketing. Receive training and support to help you get started. Save $500 per month compared to the managed service. This is ideal for practices with an in-house marketing team or those who prefer to take a hands-on approach to their marketing.
  • How do I decide between the managed and self-managed options?
    Choose Managed by Smilevolve if: You want a hands-free marketing solution. You prefer experts to handle your campaigns and optimize results. You want to save time and focus on running your practice. Choose Self-Managed if: You have an in-house marketing team. You’re comfortable managing your own campaigns with support from Smilevolve. You want to save $500 per month on the package price.
  • What support is available with the self-managed option?
    With the self-managed option, Smilevolve provides: Platform training to ensure you’re comfortable using the tools. Ongoing technical support for troubleshooting and questions. Access to our knowledge base and best practices to help you succeed.
  • Can I switch from self-managed to managed later?
    Yes, you can switch to our managed service at any time. Simply contact our team, and we’ll take over the management of your campaigns so you can focus on your practice.
  • What does the onboarding process look like for new users?
    Our onboarding process is designed to ensure a smooth transition to our platform. Once you sign up, you’ll receive a dedicated onboarding specialist who will guide you through each step, from setting up your account and configuring your practice’s information to integrating our tools with your existing systems. We also provide training resources and support to help you and your team get the most out of the platform right from the start.
  • How long does it take to fully onboard and start using the platform?
    The onboarding process typically takes 1-2 weeks, depending on the size of your practice and the specific features you choose to implement. Our team will work closely with you to ensure everything is set up properly, including personalized training sessions, so your practice can start benefiting from the platform as quickly as possible. For practices needing additional support, we offer extended training and resources to make sure you’re comfortable with all aspects of the system.
  • What kind of support is available during and after onboarding?
    During onboarding, you’ll have access to a dedicated specialist who will provide personalized guidance and training to ensure a seamless setup. After onboarding, our support doesn’t stop—we offer ongoing support through live chat, email, and phone to help with any questions, updates, or new feature rollouts. We also have a knowledge base with tutorials and resources, so you’ll always have the support you need to maximize the platform’s value for your practice.
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